WEBSITE TERMS AND CONDITIONS

By entering and using this website/application (hereinafter referred to as the "Website"), you confirm that you acknowledge and accept the following general terms and conditions. If you do not accept these conditions, you must immediately cease using this Website. By using this Website, you confirm that you are at least 18 years old.

 

By accessing this Website, you acknowledge and accept that this Website will be construed and evaluated only in accordance with Belgian law. If you use this Website from other jurisdictions, you are responsible for complying with all applicable local laws. InBev Belgium does not warrant that the content of this Website is appropriate for locations outside Belgium. All information contained in this Website, including, but not limited to, information regarding products and services, applies only to the activities of InBev Belgium.

 

InBev Belgium is the copyright owner of this Website, and no part of this Website, including, but not limited to, text, images, audio, or video, may be used in any way or for any purpose without the express written permission of InBev Belgium, except as provided herein. Without waiving any of the foregoing rights, you may download a copy of the material on this Website for your personal and non-commercial home use only, provided you do not remove or modify any copyright, trademark, or other proprietary notices. Altering or using the material on this Website for any other purpose violates InBev Belgium's legal rights.

 

By accessing this Website, you acknowledge and accept that your use is at your own risk, and none of the parties involved in the creation, production, or delivery of this Website shall be liable (to the extent not prohibited by law) for any direct, incidental, consequential, indirect, or punitive damages, or any other loss, cost, or expense of any kind whatsoever (including legal fees, expert fees, or other disbursements) that may arise, directly or indirectly, through access, use, or browsing of this website or downloading of any material, data, text, images, video, or audio from this website, including, but not limited to, any such damages caused by viruses, bugs, human action or inaction, or any computer system, phone line, hardware, software, or program malfunction, or any other error, failure, or delay in computer transmission or network connection.

 

While the specifications, features, illustrations, equipment, and other information contained on the website are based on up-to-date information, and while InBev Belgium makes all reasonable efforts to ensure that all material on this Website is correct, accuracy cannot be guaranteed, and InBev Belgium makes no warranty or representation as to its accuracy. All information and materials contained in this Website are provided "as is" without any warranty, express or implied, including, but not limited to, the implied warranty of merchantability, fitness for a particular purpose, title, and non-infringement.

 

Do not post on this website or transmit to this website any pornographic, obscene, blasphemous, defamatory, threatening, illegal, or other material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, encourage excessive or irresponsible consumption of alcohol, or otherwise violate any law or regulation. Notwithstanding the fact that InBev Belgium or other parties involved in the creation, production, or delivery of this Website may monitor or review transmissions, postings, discussions, or chats, InBev Belgium and all parties involved in the creation, production, or delivery of this Website assume no responsibility or liability that may arise from its content, including, but not limited to, claims for defamation, slander, obscenity, pornography, blasphemy, or false statements. InBev Belgium has the right to remove, at any time and without notice, any material that violates these terms and conditions or is otherwise objectionable.

 

By accessing this Website, you acknowledge and accept that any communication or material you transmit to this Website or to InBev Belgium, in any manner and for any reason, will not be treated as confidential or proprietary. Furthermore, you acknowledge and accept that, in consideration of your access to and transmission of any material to this Website, all rights (legal and beneficial) of a copyright nature arising or existing in any communication or material in which such ideas, concepts, techniques, procedures, methods, systems, designs, plans, or charts are contained are assigned to InBev Belgium. You agree to have no right to any form of payment or royalty in the event that such materials are used by InBev Belgium, wherever, at any time, and for any reason.

 

InBev Belgium has the right to terminate your access to this Website at any time, without notice, for any reason, including, but not limited to, a violation of these general terms and conditions. InBev Belgium may also, at any time and at its sole discretion, discontinue this Website or any part thereof without notice, and you agree that we shall not be liable to you or any third party for any termination of your access to this Website.

 

InBev Belgium may make changes to the information and content of this Website at any time and without notice. We are not responsible for any detrimental reliance you may place on this website or its content.

 

When you wish to use this website, participate in contests and surveys, or communicate with us in any other way, we may ask you to provide us with personal information. To learn how InBev Belgium uses and protects your personal data, please refer to our privacy policy on this website.

 

By entering this Website, you acknowledge and accept that any name, logo, trademark, or service mark contained on this Website is the property of or licensed to InBev Belgium and may not be used by you without prior written permission. InBev Belgium will aggressively enforce its intellectual property rights to the fullest extent of the law. Sounds, graphics, charts, text, videos, information, or images of places or persons are either the property of InBev Belgium or used on this Website with permission. The use of these materials is prohibited unless expressly provided for on the Website. Unauthorized use of this material may subject you to penalties or damages, including, but not limited to, those related to the infringement of trademarks, copyrights, privacy, and publicity rights.

 

While this Website may be linked to other websites, InBev Belgium does not imply, directly or indirectly, any approval, association, sponsorship, endorsement, or affiliation with the linked Website, unless specifically stated. By accessing this Website, you acknowledge and accept that InBev Belgium has not reviewed all websites linked to this Website and is not responsible for the content of off-site pages or any other website linked to this Website. Your connection to any other off-site page or any other linked website is at your own risk.

 

You agree to indemnify and hold InBev Belgium harmless from any breach by you of these general terms and conditions and any claim or demand brought against InBev Belgium by a third party as a result of your use of the Website, including, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable legal fees and expenses) of any kind whatsoever, whether incurred or suffered by InBev Belgium as a result of your breach of these general terms and conditions.

 

If any of these general terms and conditions is found to be invalid, illegal, or unenforceable for any reason by a competent court, that general term and condition shall be severed, and the remaining general terms and conditions shall continue in full force and effect and shall be binding and enforceable.

 

InBev Belgium and its agents are not responsible for any technical, hardware, or software failures of any kind, lost or unavailable network connections, or failed, incomplete, corrupted, or delayed computer transmissions that may limit a participant's ability to participate in a contest.

 

These general terms and conditions are governed and construed in accordance with Belgian law, and you hereby submit to the exclusive jurisdiction of the Belgian courts. If you use this website from another country, you are responsible for complying with all applicable local laws.

 

InBev Belgium reserves the right to revise this legal information at any time and for any reason and reserves the right to make changes at any time, without notice or obligation, to any information contained on this Website. By accessing this website, you acknowledge and accept that you will be bound by these revisions. We suggest that you periodically visit this website page to become familiar with these general terms and conditions.

 

InBev Belgium BV/SRL,

Industrielaan 21 Boulevard Industriel,

1070 Brussels,

Belgium

Phone: 0032433666709

© 2024 InBev Belgium. All rights reserved. Please drink responsibly.

 

General Terms and Conditions

 

Last Modified: 01/07/2024

 

Article 1 Definitions

 

1.1 We: InBev Belgium BV/SRL - Address: Industrielaan/Boulevard Industriel 21, 1070 Brussels - VAT number: 0433.666.709

1.2 Customer: An individual who registers on the website.

1.3 Buyer: A customer making a purchase through the website as a Consumer Customer.

1.4 Consumer Customer: You are a natural person dealing with us for purposes primarily outside your commercial, artisanal, or professional activity.

1.5 Site/shop: grandcru.tripelkarmeliet.com

1.6 Registration: Registration on our site as per the procedure described in Article 3.

1.7 Products: The products we offer for sale on our webshop.

1.8 Purchase: Any purchase of products through the webshop.

1.9 Delivery: The moment when the goods are handed over to the Buyer.

1.10 Apparent Defect: A defect in a sold item that is visible to the Buyer at the time of delivery.

1.11 Hidden Defect: A defect in a sold item that existed before the sale of the item but is not visible to the Buyer at the time of delivery.

 

Article 2 Application

 

2.1 Because we believe it is important to make necessary arrangements when you purchase products on our website, we have drafted these general terms and conditions. These general terms and conditions apply from the moment you place your order. Therefore, upon placing your order, you will be explicitly asked to confirm that you have read and unconditionally agree to these general terms and conditions. If you do not accept these terms and conditions, we fully understand. From our perspective, we can only allow you to place an order once you have accepted our terms and conditions.

2.2 These terms and conditions are not final, and we reserve the right to modify them periodically. As such, before each purchase you make, you will be asked to review and accept the general terms and conditions. By accepting, you ensure that the most recent version of the general terms and conditions applies, both regarding the provisions related to the Purchase and those concerning your account.

 

Article 3 Registration

 

3.1 In order to purchase products through the webshop, you must register. The registration procedure is explained in more detail on the site.

3.2 You must register only once and receive unique login data. These access data are strictly confidential and intended for personal use. You are personally and exclusively responsible if this information is transmitted to a third party or if you allow a third party to use your information. You must indemnify us against any damage resulting from the loss and/or use by third parties of this unique login data.

3.3 When registering, you are required to provide all current, complete, and correct personal data and undertake to inform us in writing of any changes before each purchase. You guarantee us against any damage resulting from the communication of incorrect, outdated, and/or incomplete information or from the failure to communicate any changes. If this information contains personal data, it will be processed in accordance with our privacy policy.

 

Article 4 Offer

 

4.1 The Products offered in the webshop are available within the limits of available stocks per country. We reserve the right to modify and adapt the offer. InBev Belgium limits purchases per person, based on email address, to a maximum of 3 bottles of Karmeliet Grand Cru 75cl and a maximum of 2 giftpacks Karmeliet Grand Cru 75cl (hence a maximum of 5 items per order) to ensure that more consumers can enjoy the product.

4.2 If we display a model, sample, or example via the Webshop, it is for illustrative purposes only. Products may differ from the model, sample, or example.

4.3 We reserve the right to correct prices on our website in the event of a material error.

 

Article 5 Prices

 

5.1 Product prices are always considered to be in euros and include local VAT and other local taxes, unless explicitly stated otherwise.

5.2 Prices include order processing fees.

5.3 Shipping and delivery fees applied are those indicated on the Site at the time of the order and are different per country.

 

Article 6 Purchase

 

The purchase of products through the webshop binds the buyer. The Buyer is responsible for the accuracy of an order placed. Orders are only binding on us after written confirmation (by email) by a person authorized to represent us.

 

Article 7 Right of Withdrawal for the Consumer Customer

 

7.1 As a Consumer Customer, you have the right, within 14 days of receiving the Products, to revoke the Purchase at no cost and without giving a reason. The withdrawal instructions. The exercise of the right of return must be registered in a timely manner at tripelkarmeliet@supportsquad.nl. This withdrawal period starts on the day following the delivery of the product by the Consumer Customer. The Consumer Customer must provide proof that the delivered product has been returned on time. The date of delivery at the post office or a courier service will serve as proof. During the withdrawal period, the Customer shall handle the product and its packaging with care. If the Consumer Customer exercises their right of withdrawal, they shall return the product with all delivered accessories and, if reasonably possible, in the original condition and packaging. In case of damage to the Product due to negligent handling by the Consumer Customer, the latter is responsible for any reduction in the value of the Product. We draw your attention to the fact that it is preferable to take all precautions when opening and unpacking to fulfill your obligation under this article.

7.2 Please note, by way of exception to Article 7.1, the right of withdrawal does not apply to (i) the delivery of goods made to the Consumer's specifications, (ii) the delivery of goods that cannot be returned for reasons of hygiene, (iii) goods delivered with a broken seal, (iv) perishable goods or goods with limited shelf life, (v) goods containing alcoholic beverages whose price has been agreed upon at the conclusion of the sales contract but whose delivery can only take place after 30 days, and whose actual value depends on market fluctuations independent of our will.

7.3 The Consumer Customer must return the Product within 14 days after timely notification of the exercise of the right of return. The Consumer Customer must provide proof that the delivered product has been returned on time. The date of deposit at the post office for a registered shipment or with a courier service will be the only evidence.

7.4 Return costs by post or courier are entirely at the expense of the Consumer Customer.

The products will be returned to the following address in accordance with the delivery country, stating the order number from the order confirmation:

For products ordered in Belgium, products should be returned to the following address: Monta Bornem Attn. Tripel Karmeliet, Oude Sluisweg 32, 2880 Bornem, Belgium.

For products ordered in France, products should be returned to the following address: Monta Meung sur Loire Attn. Tripel Karmeliet, rue 6ème avenue, 45130 Meung-sur-Loire, France.

For products ordered in the Netherlands, products should be returned to the following address : Monta Oud Gastel Attn. Tripel Karmeliet, Watermolen 6, 4751VK Oud Gastel, Netherlands.

7.5 As a Business Customer, you do not have a right of withdrawal.

 

Article 8 Delivery

 

8.1 Delivery is only available in Belgium, France, Netherlands.

8.2 The delivery times mentioned above are not an essential condition of our agreement and are provided for information purposes only. Delays compared to the indicated delivery times cannot therefore lead to any penalty, compensation, or dissolution of the Purchase. However, if you are a Consumer Customer, you are entitled to delivery no later than 30 days after the conclusion of the purchase or, failing that, within a reasonable additional period indicated to you in writing, taking into account the specific circumstances. If we are unable to deliver within this additional period, you may cancel the purchase without being required to pay any compensation.

8.3 If the place of delivery or the circumstances surrounding delivery change at the request of the buyer, or if the buyer has provided incorrect or incomplete information for this purpose, we are entitled to charge the buyer for the costs resulting from this change or incorrect information.

8.4 For Belgium, we work with Colis Privé to provide you with the best delivery service. Colis Privé offers home or workplace delivery, with interactive delivery status tracking. For more information, please refer to Colis Privé delivery policy.

For France, we work with Colis Privé to provide you with the best delivery service. Colis Privé offers home or workplace delivery, with interactive delivery status tracking. For more information, please refer to Colis Privé delivery policy.

For Netherlands, we work with PostNL to provide you with the best delivery service. PostNL offers home or workplace delivery, with interactive delivery status tracking. For more information, please refer to PostNL delivery policy.

8.5 InBev Belgium reserves the right to change delivery partners in the event of force majeure.

Order Delivery Fee

Bestelwaarde Valeur de la commande Order value	Belgium	France	Netherlands
From 19,99€ to 60€	6 €	8 €	6 €
> 60€	7 €	9 €	7 €

 

We prepare your orders with the utmost care and want to ensure that you receive your products intact! In case the products are damaged upon receipt, please send an email to tripelkarmeliet@supportsquad.nl .

 

Article 9 Payment

 

9.1 Payment for products is made online at the time of purchase. We cannot be held responsible for any damage resulting from the use of online payment methods unless there is willful misconduct or fraud. We accept the following payment methods: Visa, Mastercard, Paypall, iDeal, Carte de Crédit et Bancontact.

9.2 Products will only be shipped after full payment by the Customer.

 

Article 10 Risk of Loss or Damage

 

If you are a Consumer Customer, the risk of loss or damage to the products is transferred as soon as the buyer or a third party designated by the buyer (other than the carrier) physically acquires possession of the goods. If delivery takes place in a manner different from that suggested by the Company, the risk is transferred to the Consumer Customer upon delivery by us to the carrier.

 

Article 11 Complaints

 

11.1 It is also in your interest that complaints regarding delivered Products are communicated to us as soon as possible after their discovery and are substantiated. Please attach sufficient evidence to support your complaint. In turn, we must be able to submit your complaint clearly and as quickly as possible to the product manufacturer. Complaints should be sent to tripelkarmeliet@supportsquad.nl.

11.2 Complaints for apparent defects: if you observe apparent defects during delivery or unpacking, you must report your complaints for apparent defects within two months from the discovery of the defect, under penalty of forfeiture. However, it is strongly recommended to communicate and substantiate these complaints as soon as possible.

11.3 Complaints for hidden defects: you must inform us of complaints regarding hidden defects of the Products within two months from the discovery of the defect, under penalty of forfeiture of the complaint.

11.4 You must bring any legal action related to apparent or hidden defects of the Products within one year from the discovery of the defect, without this period being less than the warranty period referred to in Article 12.1. As a Consumer Customer, you can also file a complaint through the European Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr/main/ index.cfm?event=main.home2.show&lng=FR).

 

11.5 Any complaint or claim, regardless of the subject, must be submitted no later than 30 days after the webshop closes. Customer service will close 30 days after the webshop closure.

Article 12 Warranty

 

12.1 As a Consumer Customer, we grant you the legal warranty in accordance with Articles 1649quinquies and following of the Civil Code.

12.2 As a Consumer Customer, we grant you the legal right to compensation for hidden defects of the Products in accordance with Articles 1641 and following of the Civil Code.

 

Article 13 Liability

 

13.1 We cannot be held liable for damage caused by you or third parties or resulting from the circumstances referred to in Article 12.3. In that case, the warranty right of the buyer expires.

13.2 We cannot be held liable for damages of any kind resulting from relying on incorrect and/or incomplete information provided by the Buyer unless we should have been aware of it.

13.3 You will indemnify and hold us harmless for any damage resulting from a breach of one or more of your obligations under these general terms and conditions of sale.

 

Article 14 Force Majeure

 

14.1 If a force majeure situation makes the execution of the purchase impossible or more difficult, more costly, and/or longer than anticipated at the time of purchase, we are entitled to suspend the execution of this purchase for the duration of the force majeure situation. If this force majeure situation lasts more than 30 days, we and you have the right to terminate the purchase, without prior notice and with immediate effect, without any compensation. The purchase price will be refunded to you in full if necessary.

14.2 Force majeure includes: non-delivery, late delivery, or defective delivery of products or raw materials by one or more suppliers or carriers; electrical outages or disconnections; legislative or administrative measures by the government, including import and export bans; strikes and industrial actions; technical issues related to the Webshop, the website, or our business organization in general; fires, floods, or accidents in our company.

 

Article 15 Suspension and Cancellation

 

We reserve the right, at any time and without notice, to suspend the performance of obligations towards you if you do not comply with your obligations under these general terms and conditions, or if you do not comply with them in full or in a timely manner. If necessary, we may also choose to cancel the purchase by operation of law, without prior notice and with immediate effect, without prejudice to our right to claim full compensation for the damage suffered by us. These damages are estimated at 30% of the agreed price (including taxes, duties, and charges), without prejudice to our right to claim actual damages and interest. If you are a Consumer Customer, you have the same right to compensation in the event of unlawful dissolution at our expense.

 

Article 16 Intellectual Property

 

We are the exclusive owner and/or legitimate licensee of all intellectual property rights relating to the (content of the) Website and the Webshop. You will indemnify us against any damage resulting from a breach of these intellectual property rights.

 

Article 17 Privacy

 

17.1 We always act in accordance with privacy protection laws, namely (i) the Belgian Act of 30 July 2018 on the protection of individuals with regard to the processing of personal data and (ii) European Regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, recalling Directive 95/46/EC.

17.2 We have provided a privacy and cookie statement on our Website, which the Customer acknowledges having read and accepted.

 

Article 18 Age Limit

 

18.1 When you visit the website, you must first enter your age (known as the age check) before being allowed on the site. The minimum age for visiting our website or making purchases is 18 years.

18.2 Upon delivery of the order, the delivery person will request identification if there is any doubt about the age of the person who placed the order. Age verification applies up to at least 25 years. Valid identification documents are a national passport and a European identity card. If the minimum required age is not met, our delivery person will unfortunately have to take the order back with them or not deliver it. If the order cannot be delivered because it has not been established that the age condition is met, a cancellation fee of 10.00 euros will be charged.

 

Article 19 Remaining Provisions, Applicable Law, and Competent Court

 

19.1 Unless there is a dispute, the data automatically recorded by our systems and software, as well as the paper printout of this data, shall apply, unless this is contrary to imperative law.

19.2 Our relations are exclusively governed by Belgian law.

19.3 Any dispute we may have will only be dealt with by the materially competent courts in your place of residence if you are a Consumer Customer.

19.4 If any provision of these general terms and conditions is found to be null and/or unenforceable, the other provisions will nevertheless remain in full force and the parties will grant the competent court the power to mitigate the provision in question to the extent permitted by law as closely as possible to the original provision. In addition, Inbev Belgium reserves the right to adapt the working method if, in its own assessment, this is necessary for efficient operation.