What payment methods are accepted?
We accept Visa, Mastercard, PayPal, iDeal, Credit Card, and Bancontact (depending on your country of residence) for online payments. Products will only be shipped after full payment has been received.

What are the delivery charges for my order?
Delivery charges vary depending on the number of bottles ordered. For the current rate, please refer to the terms and conditions available on the website.

Do you deliver outside my country of residence?
No, orders placed from France, Belgium, or the Netherlands can currently only be shipped respectively within France, Belgium, or the Netherlands.

I received a damaged product. What should I do?
If you receive a damaged product, please send an email immediately to tripelkarmeliet@supportsquad.nl.

Can I return my purchase?
Yes, as a consumer, you have a right of withdrawal. You can cancel your purchase within 14 days of receiving the products without any cost or reason. However, certain products, such as those made to specification, perishable items, or products with broken seals, are exempt from this right.

What is the maximum quantity I can purchase?
Purchases are limited per person to a maximum of 3 bottles of Karmeliet Grand Cru 75cl and 2 Karmeliet Grand Cru gift boxes per email address.

Are there age restrictions for purchasing on the website?
Yes, the minimum age to visit our website or make purchases is 18 years. An age verification will be conducted upon delivery, especially if there is doubt about the recipient's age.

I have a complaint. How can I report it?
Complaints about delivered products must be reported as soon as possible after discovery via tripelkarmeliet@supportsquad.nl. Be sure to provide substantial evidence to support your complaint.

What is the deadline for submitting a complaint?
Any complaint or claim, regardless of the subject, must be submitted no later than 30 days after the webshop closes. Customer service will close 30 days after the webshop closure.

Are the product images on the website accurate?
The images are for illustrative purposes. The actual products may vary slightly from the model, sample, or example shown.

How is my personal information handled?
We always act in accordance with privacy laws. For more details, please see our privacy and cookie statement available on the website.

What happens if I don’t accept the terms and conditions?
We understand if you disagree, but orders can only be placed after accepting our terms and conditions.

What is an “Apparent Defect” and a “Hidden Defect”?
An "Apparent Defect" is a defect in a sold item that is visible to the buyer at the time of delivery. A "Hidden Defect" is a defect that existed before the sale of the item but is not visible to the buyer upon delivery.

Are the prices on the website inclusive of taxes?
Yes, product prices are in euros and include VAT and other taxes unless otherwise specified.