Article 7 Right of Withdrawal for the Consumer Customer

 

7.1 As a Consumer Customer, you have the right, within 14 days of receiving the Products, to revoke the Purchase at no cost and without giving a reason. The withdrawal instructions. The exercise of the right of return must be registered in a timely manner at tripelkarmeliet@supportsquad.nl. This withdrawal period starts on the day following the delivery of the product by the Consumer Customer. The Consumer Customer must provide proof that the delivered product has been returned on time. The date of delivery at the post office or a courier service will serve as proof. During the withdrawal period, the Customer shall handle the product and its packaging with care. If the Consumer Customer exercises their right of withdrawal, they shall return the product with all delivered accessories and, if reasonably possible, in the original condition and packaging. In case of damage to the Product due to negligent handling by the Consumer Customer, the latter is responsible for any reduction in the value of the Product. We draw your attention to the fact that it is preferable to take all precautions when opening and unpacking to fulfill your obligation under this article.

7.2 Please note, by way of exception to Article 7.1, the right of withdrawal does not apply to (i) the delivery of goods made to the Consumer's specifications, (ii) the delivery of goods that cannot be returned for reasons of hygiene, (iii) goods delivered with a broken seal, (iv) perishable goods or goods with limited shelf life, (v) goods containing alcoholic beverages whose price has been agreed upon at the conclusion of the sales contract but whose delivery can only take place after 30 days, and whose actual value depends on market fluctuations independent of our will.

7.3 The Consumer Customer must return the Product within 14 days after timely notification of the exercise of the right of return. The Consumer Customer must provide proof that the delivered product has been returned on time. The date of deposit at the post office for a registered shipment or with a courier service will be the only evidence.

7.4 Return costs by post or courier are entirely at the expense of the Consumer Customer.

The products will be returned to the following address in accordance with the delivery country, stating the order number from the order confirmation:

For products ordered in Belgium, products should be returned to the following address: Monta Bornem Attn. Tripel Karmeliet, Oude Sluisweg 32, 2880 Bornem, Belgium.

For products ordered in France, products should be returned to the following address: Monta Meung sur Loire Attn. Tripel Karmeliet, rue 6ème avenue, 45130 Meung-sur-Loire, France.

For products ordered in the Netherlands, products should be returned to the following address : Monta Oud Gastel Attn. Tripel Karmeliet, Watermolen 6, 4751VK Oud Gastel, Netherlands.